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APA 300 word minimum Chapter is attached Video link is included Book cover is i

APA
300 word minimum
Chapter is attached
Video link is included
Book cover is included with chapter for references in APA format
Please use 2 references, one should be the book chapter provided.
Add word count
The below video illustrates several issues of listening. Please describe some of the problems above, and then describe at least two examples from your own life which show problems of listening. What better ways could have been used to improve the communication in these instances.
Video Link:

Make sure to:
Write a short essay or paragraph of at least 300 words (not including reference information). You must put the word count at the end of your discussion.
Use concrete examples/details and avoid generalities.
You must use your textbook in your answer and you need to use one additional source (not a dictionary-like source).
Address all questions.
You must cite your additional source APA style and give the reference at the end of your discussion.
Use proper grammar and punctuation.
Do not plagiarize.