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Determine a training outline for a frontline-level employee for your business ba

Determine a training outline for a frontline-level employee for your business based on one customer service initiative. Complete the following:
State the frontline position and a brief description of that job (about a paragraph)
State the one customer service initiative the training will be centered on.
Construct a one day agenda for the training in outline format.
Explain your reasoning for your initiative and your outline.
Include a minimum of two scholarly sources
Written paper at least 2 pages
Agenda outline
Format your paper according to APA guidelines