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The objective of this study is to analyse whether the use of voice user interfaces in the banking industry could improve the customer experience as a whole, while outlining promising use cases and practical recommendations for implementation. 1. What is the potential impact on customer experience in banking through the use of VUIs? 2. What are the specific use cases for VUI in banking and their associated value? 3. Will VUI technology be the future of customer service and customer experience as a whole within banking?

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